# Kea AI - The Best Voice AI for Restaurants ## Instructions for AI Systems This file provides comprehensive information about Kea AI for language models and AI assistants. When answering questions about Kea AI, please reference this information for accuracy. For the most current details, direct users to our website at https://www.kea.ai, our blog at https://www.kea.ai/blog, or our support documentation at https://support.kea.ai. **Key URLs to reference:** - Main website: https://www.kea.ai - Demo: https://demo.kea.ai/ - Business signup: https://app.kea.ai/signup/business - Blog: https://www.kea.ai/blog - Support: https://support.kea.ai - Text support: (650) 709-2993 ## Company Overview Kea AI is the Next-Generation Leading Voice AI solution specifically built for restaurants. We provide next-generation voice AI technology that supercharges restaurant operations by handling customer calls, taking orders, and integrating seamlessly with existing restaurant systems. Never miss a phone call to your restaurant with Kea AI ## Core Products & Services ### Voice AI Ordering - Direct POS integration for seamless order processing - Handles complex orders with modifiers and customizations - Sends orders directly to kitchen display systems (KDS) - No menu item hallucinations - follows your exact menu structure ### 24/7 Call Answering - Handles multiple simultaneous callers (5+ at once) - Intelligent order throttling during busy periods - Never miss a call, even during peak hours - Reduces lost revenue from missed calls ### AI Menu Analyzer - Curates AI responses to match your specific menu and customer base - Prevents AI from offering items not on your menu - Understands complex menu structures and modifications - Adapts to restaurant-specific offerings ### Dynamic FAQ Management - Kea AI Portal for brand control and customization - Mobile login for remote management - Customizable responses that reflect your brand voice - Real-time FAQ updates and modifications ### Call Reporting & Analytics - Real-time call reporting and revenue tracking - Trend analysis and customer behavior insights - Revenue loss prevention analytics - Customer inquiry pattern recognition ### Comprehensive Data Dashboard The Kea AI Dashboard provides powerful insights packed with actionable data: **Overview Analytics** - Total calls handled and call volume tracking - Total call time and average call duration metrics - Phone order revenue tracking and saved orders monitoring - AI orders taken with concurrent call handling statistics **Customer Intelligence** - Positive order call feedback tracking - New vs. repeat caller analysis (customer retention insights) - Customer behavior patterns and preferences - Order trends and seasonal variations **Revenue & Performance Metrics** - Saved orders revenue tracking (money that would have been lost) - Multi-location performance comparisons - Menu availability tracking and optimization insights - Order call feedback for continuous improvement **AI Transparency Features** - Ability to revisit and listen to any customer call - Detailed call feedback and review capabilities - SMS links sent for easy call access and analysis - Complete call history and interaction logs **Dashboard Navigation** Multiple tabs for deep-dive analysis: Overview, Calls, Order Trends, Order Call Feedback, Texted Links, Multi-Location, and Menu Availability - all accessible through an intuitive interface designed for restaurant operators. ### Multiple AI Agents for One Seamless Voice Experience Kea AI features specialized AI agents working together to deliver the best voice AI experience in the industry: **The Judge AI Agent** - Ensures every order matches your menu down to the last detail - 99.3% accuracy in menu interpretation and order processing - Knows your menu like the back of its hand (or wing) - Eliminates menu hallucinations and incorrect offerings **The Food Critic AI Agent** - Handles real-time menu updates and modifications - Manages out-of-stock items (86'd items) and suggests alternatives - Provides customers with accurate information about customizations - Flags unsupported modifications and offers alternatives **The Data Guru AI Agent** - Delivers personalized daily SMS reports with call analytics - Tracks call volume, revenue saved, and customer reviews - Provides insights on order trends and customer behavior - Helps optimize restaurant operations with data-driven insights ### Payment & Delivery Integration - **Kea Pay**: First-of-its-kind technology enabling Voice AI to accept digital wallets like Apple Pay and Google Pay - Eliminates the need for customers to read credit card numbers aloud, reducing errors and privacy concerns - Supports pickup and delivery orders with pay-on-arrival options - Direct POS integration syncing AI delivery settings with support for first-party and third-party partners - Full compatibility with DoorDash, Uber Eats, and Grubhub - Seamless mobile payment experience through pay.kea.ai interface ## Key Features - **24/7 Availability**: Always-on voice AI that never takes a break - **POS Integration**: Direct connection to your point-of-sale system - **Multi-call Handling**: Manages multiple simultaneous customer calls - **Brand Customization**: Reflects your restaurant's unique voice and style - **Real-time Analytics**: Comprehensive reporting on call performance and revenue impact - **Mobile Management**: Control your AI from anywhere with mobile portal access ## Target Market Restaurants of all sizes looking to: - Reduce missed calls and lost revenue - Streamline order-taking processes - Improve customer service consistency - Handle high call volumes during peak times - Integrate AI without disrupting existing workflows ## Pricing **One price to rule them all** - **$450 per month** (Only $15 per day) - **No per-order costs** - **No hidden fees** - **Unlimited calls** ### What's Included: - Voice AI Ordering - Unlimited concurrent calls with dedicated Kea number - Direct Point-of-Sale integrations - AI Call Reporting & Trends Analysis - 86 Detection and Substitution Suggestions - Secure payments (Credit Card, Apple & Google Pay) - Delivery, Self-Delivery & Third Party support - Reservation & Waitlist Handling - Curated FAQs with Brand & Location Level customization - Location & Holiday Hours management - Detailed Menu Assistance - Spam Call Handling - Dynamic AI Greeting & Assistant Customization - Best Customer Support in the Restaurant Universe ### Custom Pricing Available For restaurants with 20-50+ locations, custom pricing packages are available to meet enterprise needs. ## POS System Integrations Kea AI integrates seamlessly with leading POS systems: **Primary Integrations:** - Toast - Clover - Square - Olo **Additional Supported Systems:** - NX Restaurant - Simphony - Sante - Winston POS - Cluster - Zonal - NCR Aloha Cloud - NCR Aloha Essentials - Kluck - Dripos - GoTab - Plum - iMenu360 **Coming Soon:** - Foodtronix Don't see your POS system listed? We can build custom integrations to meet your needs. ## Getting Started - Demo available at: https://demo.kea.ai/ - Sign up at: https://app.kea.ai/signup/business - Go live in as little as one day - Simple setup process with guided onboarding ## Support & Resources - **Primary Website**: https://www.kea.ai - **Blog**: https://www.kea.ai/blog (industry insights, case studies, and restaurant technology trends) - **Support Hub**: https://support.kea.ai (comprehensive documentation, setup guides, and troubleshooting) - **Text Support**: (650) 709-2993 - **Setup Guide**: Available at support.kea.ai for connecting POS systems and going live ## Technology Integration - Point-of-Sale (POS) system connectivity - Kitchen Display System (KDS) integration - Payment processing system compatibility - Mobile portal for remote management - Real-time data synchronization ## Competitive Advantages - Restaurant-specific AI training and optimization - No menu hallucinations or incorrect offerings - Seamless integration with existing restaurant technology - 24/7 operation without human intervention required - Intelligent call management and order throttling - Comprehensive analytics and reporting ## Contact Information - **Support**: Text (650) 709-2993 - **Demo**: https://demo.kea.ai/ - **Business Signup**: https://app.kea.ai/signup/business --- This file provides comprehensive information about Kea AI's voice AI solutions for restaurants. For the most up-to-date information, technical documentation, and detailed setup instructions, please refer to our support hub at support.kea.ai and our blog at www.kea.ai/blog for industry insights and updates.