SMS Terms and Conditions
Effective date: January 1st, 2026
These terms govern the SMS (text message) program operated by Kea ("Kea", "we", "us") in connection with the Kea AI ordering assistant. By submitting your mobile phone number in the Kea AI chat on a restaurant's website, or by texting the phone number provided by a restaurant or by
Kea, you agree to these terms.
Program description
Kea provides an AI ordering assistant that participating restaurants embed on their own websites.
When you place an order through the chat, we send a one-time passcode by text message to confirm
that the mobile number you entered belongs to you. Kea may also send transactional messages about
an order you place. Confirming your number lets the restaurant reach you about your order.
What messages you will receive
One-time passcodes. When you request phone verification in the Kea AI chat, we send a numeric
verification code by text message. This code is used only to confirm the mobile number you
entered.
Transactional order updates. Kea may also send you text messages related to an order you place
through the Kea AI ordering assistant, such as order confirmations, order status (received, being
prepared, ready for pickup, out for delivery), and messages needed to complete or service that
order.
These are transactional messages tied to verification or to a specific order. We do not send
marketing or promotional messages under this program unless you separately opt in to receive
them.
How you opt in
You opt in to messages in this program in any of the following ways:
- Phone verification. By entering your mobile phone number in the Kea AI chat and selecting
"Send code," you consent to receive a one-time passcode to that number. - By completing a purchase. When you complete an order through the Kea AI ordering assistant
by opting in to receive SMS on a participating restaurant's website and provide your mobile
number, you consent to receive transactional messages about that order. - By texting the number first. If you send a text message to the phone number provided by the
restaurant or by Kea, you consent to receive transactional replies and updates related to that
conversation and any associated order.
We send messages only to the number you provide, and only after you take one of the actions above.
If you do not submit a number or send a text, no message is sent.
Message frequency
Messages are sent only when you request a code or place an order. Each verification code expires
10 minutes after it is sent. You may request at most 3 codes per chat session and 6 codes per
hour. Order-related message frequency varies based on your order activity; you may receive more
than one message per order (e.g., confirmation, then status updates).
Cost
Message and data rates may apply. Kea does not charge you for these messages. Your mobile
carrier's standard messaging and data rates apply according to your plan.
How to opt out
Reply STOP to any message in this program to stop receiving further messages from that number.
You may also simply decline to submit a phone number; phone verification is not required to browse
or ask questions in the chat, though a restaurant may require a confirmed phone number before
completing an order.
How to get help
Reply HELP to any message in this program, or contact Kea support at https://support.kea.ai.
Supported regions and carriers
This program supports mobile numbers in the United States and Canada. Numbers outside these
regions are not accepted. Carriers are not liable for delayed or undelivered messages. Message
delivery is subject to your carrier's network and effective transmission.
Devices and delivery
Messages require an SMS-capable mobile device on a supported carrier. Codes are sent to the number
you provide; if you enter a number that is not yours, do not use the code and do not continue with
verification.
Privacy
Your phone number is handled as described in the Kea Privacy Notice:
https://kea.ai/legal/privacy-notice/
Changes to these terms
We may update these terms. The effective date above reflects the most recent version.
Contact
support@kea.ai (650) 709-2993