Best Voice AI for Restaurants: Kea AI's 2025 Wrapped Report
Senior Product Manager | Brand Experience
As we close out 2025, I wanted to share something special with our restaurant partners and the entire Kea AI family. We just compiled our Voice AI Wrapped for the year, and the numbers tell an incredible story about how restaurants are transforming their operations with the best voice technology available.
When we started Kea AI, the vision was simple: help restaurants answer every call, capture every order, and never miss a revenue opportunity. Looking at these numbers, it's clear that vision has become reality for hundreds of restaurants across the country.
The Numbers That Define 2025
We believe in transparency, so much so that we publish our live numbers directly on our homepage. Don’t take our word for it, visit www.kea.ai and see for yourself.
As you read this, our 2025 Kea Voice AI continues to grow All while maintaining the same level of accuracy. No fluff, no inflated stats, just real metrics showing the true impact of Voice AI across the restaurant industry.
551,161 Calls Answered
That's over half a million conversations between Kea AI and hungry customers. Each call represents a moment where a restaurant could have lost an order to a busy signal, but instead captured revenue seamlessly. Voice AI adoption has reached 34% across restaurants in 2025, with accuracy rates hitting 99%, and we're proud to be leading that charge as the number one voice AI solution for restaurants.
Think about it: no more customers hearing endless rings. No more soft jazz hold music. Just instant, friendly service that sounds so natural, most people don't even realize they're talking to AI.
394,925 Minutes Saved for Staff
This translates to over 6,500 hours that restaurant teams got back in their day. That's time to focus on what really matters: making great food and taking care of guests in the dining room. The data shows that restaurants using voice AI systems reduce missed calls by 87%, directly addressing the critical issue that over two-thirds of Americans would abandon restaurants that don't answer their phones.
When your team isn't juggling phone calls during the dinner rush, they can actually connect with customers, perfect their craft, and create the experiences that keep people coming back.
43 Seconds Per Call
Across all order and informational calls, we average just 43 seconds. That efficiency adds up fast. Simple questions like “Are you open?” or “Can I bring my dog?” turn into instant answers—and those answers turn into revenue. It all comes together to deliver a high-quality call experience, setting Kea AI apart as the leading Voice AI solution in the industry.
Peak Times Tell the Story
Friday at 6 PM: The Ultimate Test
Our data shows what every restaurant owner already knows: Friday evening is when everything happens at once. It's when families are deciding on dinner, friends are planning their night, and everyone wants their food NOW.
This is exactly when having the best AI makes the biggest difference. While your competitors are putting callers on hold or missing calls entirely, Kea AI is capturing every single order. Voice AI systems shine during peak hours when human staff are most stressed, leading to more consistent upselling and fewer missed modification opportunities.
Beyond Just Orders
200,298 FAQ Calls Handled
"Are you open on Christmas Eve?" "Is the game on?" "Do you have gluten-free options?" These questions might seem simple, but they add up to thousands of hours of staff time. Our AI handled over 200,000 of these informational calls, freeing up your team for more complex customer interactions.
Having powered hundreds of thousands of phone orders through its Voice AI, Kea is now expanding into text to meet guests wherever they are. This omnichannel approach means customers can reach you however they prefer.
18,092 SMS Texts Sent
People don't just call for pizza orders. They're asking about catering for their office party, inquiring about careers, leaving feedback, checking on loyalty points, making reservations, and yes, even asking for directions. Our system seamlessly handles all of these interactions, not just the straightforward pizza orders.
The Menu Items That Stole the Show
Here's what America ordered most through Kea AI in 2025:
Small Detroit Style Pizza topped the list with 22,585 orders. As VIA 313 discovered when they partnered with us, Detroit-style pizza and voice AI are a perfect match.
Traditional French Fries came in second with 9,138 orders, followed by Traditional Burger at 6,760. The variety tells an important story: Kea AI isn't just for pizza. We're handling complex menus across all restaurant types.
Rounding out the top 10:
- Sweet Chili Shrimp Taco (5,953)
- Kow Pad Thai Fried Rice Dinner (3,999)
- Chinese Chicken Salad (2,370)
- Pepperoni Pizza (2,102)
- 16 inch Pizza (1,963)
- Large Build Your Own Pizza (1,900)
- Pick Up Special 16 inch Pizza 1-Topping (1,695)
- 20 inch New York (1,266)
What Makes Kea AI the Best Voice AI Solution
Unlike other voice AI systems that rely on human backup 20-30% of the time, Kea AI uses advanced generative AI to handle even the most complex customizations. Modern voice AI systems have achieved remarkable accuracy rates, with leading platforms consistently delivering 95%+ accuracy in real-world restaurant environments. Kea, with a 99.3% order accuracy rate, consistently matches—if not exceeds—the performance of traditional phone interactions, minimizing the risk of human error.
Our specialized AI agents work together to ensure perfect order accuracy and seamless customer service.
We've made implementation incredibly simple too. Restaurants of any size—not just major chains—can now implement AI-driven phone ordering in as little as an hour. This democratization of AI technology means even single-location restaurants can compete with the big chains.
Comprehensive voice AI features designed to streamline every aspect of restaurant phone operations.
Looking Ahead to 2026
As we reflect on these numbers, I'm filled with gratitude for every restaurant partner who trusted us with their phone lines this year. You took a leap of faith in AI technology, and together we've proven that voice AI isn't just the future, it's the present.
For restaurant operators evaluating voice AI, the financial case is compelling. With potential revenue increases of $3,000 to $18,000 per month per location and the prevention of $27,000 in annual losses from missed calls, the return on investment is substantial and measurable.
To our incredible team at Kea AI: these numbers represent your dedication to building technology that actually works in the real world of restaurants. Every late night perfecting our menu understanding, every customer call analyzed, every integration built, it all led to this moment.
To the restaurant industry: thank you for embracing innovation. Thank you for seeing AI not as a replacement for human connection, but as a tool to enhance it. When your staff can focus on hospitality instead of juggling phone calls, magic happens.
Here's to an even better 2026. We're just getting started.
FAQ
Q: How accurate is Kea AI compared to human order takers?
A: Kea AI maintains a 99.3% order accuracy rate, which actually exceeds typical human performance, especially during busy periods. Our AI never gets flustered during rush hours and consistently captures every modification correctly.
Q: How quickly can a restaurant implement Kea AI?
A: Most restaurants can go live with Kea AI in under an hour. Our self-service platform makes it simple to upload your menu and customize your AI voice to match your brand, without any technical expertise required.
Q: Does Kea AI only work for pizza restaurants?
A: Not at all! While pizza restaurants see tremendous value due to high call volumes, Kea AI works with all restaurant types. From burger joints to Thai restaurants to Chinese takeout, our AI learns your entire menu and handles complex customizations.
Q: What happens if the AI can't understand a customer?
A: Kea AI uses advanced generative AI technology that handles even complex orders with 99.3% accuracy. Unlike competitors who rely on human backup 20-30% of the time, our system is designed to complete orders independently while maintaining natural, conversational interactions.
Q: How much revenue can restaurants expect to gain with Kea AI?
A: Modern AI solutions are generating an additional revenue of $3,000 to $18,000 per month per location, up to 25 times the cost of the AI host itself. Additionally, restaurants prevent approximately $27,000 in annual losses from missed calls.
Q: Can Kea AI handle more than just phone orders?
A: Yes! Kea AI now offers Text AI capabilities, allowing customers to order via SMS. We also handle FAQ calls, catering inquiries, reservation requests, and more. It's a complete communication solution, not just an order-taker.
