8 min readUpdated 3 hours ago

Welcome to the New Kea AI

Adam Ahmad | CEO & Founder
Adam Ahmad | Ceo & Founder

Founder & CEO @ Kea.ai | Forbes 30u30

Why Kea Finally Became Itself

This image features a cartoonish green Kea parrot with an funny hairstyle, holding a paintbrush and palette, standing next to an easel with a canvas. The canvas displays a red crossed-out drawing, indicating an incorrect or rejected art piece. To the right, the word 'Kea' is written in bold green letters, accompanied by a circular icon featuring a close-up of the Kea parrot's face. This illustrative logo-style image could be used for branding or identity in artistic, creative, or educational contexts related to art and design.

The tech uniform was killing us slowly

There we were, drowning in the same pastel palette that every other "platform" in the space had adopted - those safe pinks, predictable blues, and purple gradients that scream "we are a VoiceAI company" Our logo looked like it came from a template library, our voice sounded like it was written by a committee of risk-averse consultants, and our brand felt about as memorable as elevator music. The problem wasn't that we looked bad. The problem was that we looked like everyone else, and we sure as hell weren't everyone else.

This image features three separate illustrations of a green parrot character. The first parrot is depicted in a meditative pose with six arms, eyes closed, and a calm expression, suggesting mindfulness or yoga. The second parrot is shown holding and interacting with a smartphone, indicating modern technology use or communication. The third parrot wears a chef's hat and sports a mustache, symbolizing culinary expertise or a cooking theme. Each parrot is set against a circular light yellow background, making them distinct and visually focused. This image can be used for educational, entertainment, or branding purposes involving parrot characters or themes related to mindfulness, technology, and cooking.

The bird does it all, and so do we. Real support at every step, partnering with you along the way. Heck, you could probably get our Senior PM Max to sling pizza dough and cover a shift.

The Kitchen Revelation

Kea grew up in real kitchens, not boardrooms, but we didn't always know which kitchens we belonged in. In the early days, we were chasing the big fish - enterprise giants who seemed like the obvious fit for our technology. And we landed them, which felt like validation until we learned the hard way about the reseller game.

One bad partnership, one middleman who didn't give a damn about our product or our clients, and suddenly we lost 90% of our business overnight. Three years of building, gone. The kind of gut punch that makes you question everything you thought you knew about your own company.

But here's the thing about getting knocked flat on your ass - it forces you to see clearly. We spent the next 3-4 years rebuilding, rethinking, and realizing we'd been aiming at the wrong target all along. The real magic wasn't happening in corporate conference rooms; it was in the mid-range restaurants, the local chains, the independent operators who actually needed what we built.

We watched dinner rush chaos steal phone lines from overwhelmed staff. We saw good cooks get yanked off the line to answer the same "do you have gluten-free?" question for the thousandth time that day. We witnessed customers getting irritated before they even placed their first order because some poor server was juggling three conversations while trying to remember if the customer wanted extra cheese or no cheese. That's what we built Kea to solve.

Anyone can have it now. Not just the enterprise giants with endless budgets. That struggle - building something, releasing it into the wild, discovering you're targeting the wrong customer, having to completely rethink your market - that's exactly what every restaurateur goes through. You craft your concept, perfect your menu, open your doors, and then reality hits. Maybe you're too upscale for your neighborhood, maybe too casual for your location. Maybe you built for one customer and discovered you serve another entirely.

We weren't just watching dinner rush chaos steal phone lines from overwhelmed staff anymore. We were living our own version of that same hustle, that same pivot, that same determination to figure out who we really serve.

This image shows a user interface for building a customized voice AI system intended for a pizza ordering service named 'Kea Pizza'. The interface allows the selection of a voice persona ('Starry Zara'), entering the location name, and composing an AI phone greeting message that thanks callers and prompts them to order. There are buttons to add menu items, FAQs, amenities, and hours to the system. Delivery and payment features (Kea Pay) can be toggled on or off. The right side of the screen has tabs for viewing current orders or added information, with instructions to add menu items and place orders to see them appear. A prominent orange 'Call' button is available at the top right. This interface is designed for businesses to create automated voice systems to handle phone orders and customer inquiries.

Kea turned what most companies hide into reality, a game console front and center on their homepage. Where you can hear the real thing, no credit card required. Try it at kea.ai

Meet the Real Kea

Our old brand told that story... politely.

Too damn politely. We started to sound like every other "solution provider" in the same sanitized corporate uniform, instead of the clever, curious, slightly mischievous bird we're actually named after. And that's when it hit us - we'd been so busy trying to fit in with the tech crowd that we'd completely ignored the wild, intelligent, problem-solving creature that inspired our name from day one.

The kea parrot isn't your typical pretty bird. These mountain-dwelling New Zealand natives are considered as smart as four-year-old children, with intelligence comparable to primates. They're curious, playful, and delightfully cheeky - they enjoy messing with people by throwing objects, moving belongings around, and breaking into places they shouldn't be. They're problem-solvers who seem to engage in activities purely for the fun of it, and their curiosity often gets them into trouble.

Sound familiar? That's exactly who we are in restaurant kitchens.

Kea birds use trial-and-error tactics, observational learning, and can wait up to 160 seconds for a better reward. They're highly adaptable, with juveniles learning complex skills from adults, and adaptability is a key part of their ecology. That's not just bird behavior - that's our entire product philosophy.

Kea doesn’t hide—we wow. Like the bird, we’re here to stand out and impress at every turn. Rapidly learning from brands and customers alike to further evolve.

The Bold Move: Alignment Over Approval

This rebrand isn't a costume change. It's finally catching up to who we already are when we're solving real problems for real operators. We threw out the generic tech palette and embraced something that actually reflects our personality. Bold oranges and greens that cut through the sameness. A logo that celebrates the bird, not buries it. Copy that talks like an operator who's been through a dinner rush, not a brochure written by people who've never worked a day in food service.

The voice transformation was even more dramatic. We stopped writing like we were afraid of offending anyone and started writing like we actually understand restaurants. Kea birds are described as "inquisitive, intelligent, bold" creatures who find humans and their behaviors intriguing - that's exactly how we approach every restaurant partnership.

We're restaurant-first, human-sounding, and a little fearless. Our brand finally matches what operators experience with our product: a teammate that answers every call with personality, nails every topping modification, and quietly grows ticket sizes without being pushy about it.

The Kitchen Test

Here's the ultimate validation: restaurant operators are talking about us differently. They're not just buying "voice AI technology" - they're getting Kea, the clever bird that handles their phones so their people can focus on what they do best.

The phone at their restaurant doesn't pull people from the line or from waiting tables and greeting guests. They let the bird get it.

When your brand finally matches your product, when your voice aligns with your values, when your visual identity reflects the intelligence and playfulness of what you've actually built - that's when you stop being another vendor and start being an indispensable part of the operation. We didn't rebrand to follow trends or check boxes. We rebranded because we realized we'd been hiding our best qualities behind a facade of corporate respectability. The kea bird doesn't apologize for being curious, intelligent, or occasionally mischievous. Neither should we.

This is us. This is Kea. And we're just getting started.

This image features an illustrated green bird character dressed in a brown suit, seated on a tan armchair while holding a clipboard and a pen, conveying a professional and thoughtful demeanor. The bird also wears round glasses, adding to its intellectual appearance. To the right of the bird, the orange text reads, 'Let the bird take the call' in an italic, monospaced font. The overall design can be used as a motivational or branding graphic that encourages delegating tasks or entrusting responsibilities.