Our AI remembers your customers’ names and previous orders so that your customers feel like VIPs. kea’s customer service representatives are trained to know your menu like they’re a part of your restaurant’s team. They work behind the scenes in tandem with our voice AI to ensure the correct menu items are selected and processed. The customer service representatives monitor the call to provide high-quality customer service, and if there are any specific requests, they can jump in.

kea launched in 2018, whereas most voice AI solutions have launched within the last year or two. We have thoroughly tested our product over 5 years and have the experience and customer base to show for it.  kea also has an essential “human in the loop”, so if there’s any confusion, our live customer service representatives can jump in, in real-time, without needing the customer to repeat themselves. AI offerings that use 100% AI typically have a 50% fail rate, meaning the caller hangs up because the AI didn’t understand or process the order.

kea has followed 12 key requirements, 78 base requirements, and 400 test procedures that the Payment Card Industry Data Security Standards (PCI DSS) created to ensure that our organization is PCI compliant. Being PCI compliant reduces data breaches and protects the data of cardholders. Other voice AI companies might not be PCI compliant because it’s not required by law, which could put their customers at risk.

We can integrate into your POS or online ordering system as quickly as 4 weeks. 

You don’t have to worry about mass labor shortages, quick turnovers, or increasing wages. We save restaurants’ operating costs in 3 ways: 100% upselling, reducing labor costs, and removing phone lines.  With only 3 months into using kea, Newk’s Eatery had been able to cut costs by eliminating 50% of the phone lines in the restaurants. And with our 100% upselling feature, we’ve proven to increase the average ticket size for our customers.

While keeping your same phone number, we’re able to use your carrier’s call forwarding functionality to route calls directly to a kea number. This way, your phone line is handling the maximum number of calls at any given time. As calls need to be routed back to the store, we’re able to programmatically do so whenever necessary.

Our offer depends on the size of your restaurant chain, call volume, average check size, and other factors.  We’ll work with you to make sure you get the best return on investment.

kea has a key integration partnership with Olo, which means kea is available in any restaurant that uses Olo. kea is the only Olo Gold Connect partner that leverages AI and human operators to digitize the phone channel and improve hospitality in the process.